Artcuts Artcuts,
Unit A3 Haysbridge Business Centre, Brickhouse Lane,
RH9 8JW South Godstone,
Surrey,
[email protected] 01342843843

FAQs

If you have any questions or queries, please refer to our list of FAQs below.

ACCOUNTS:

Do I need an account?
Yes, you need an account approved by Artcuts to access our shop. We do not supply products to customers who do not have an Artcuts trade account.

How to I open a trade account?
You can apply for a trade account with us by filling out our online application form or emailing [email protected]


ORDERS

What’s the minimum spend?
There is a minimum spend of £150 ex VAT for all orders.

What’s the minimum spend for free carriage?
Free carriage will be applied to all UK orders over £200 ex VAT.

What are your minimum order quantities (MOQs)?
MOQs range between 2 and 18 units per shape per colour-way. MOQs for individual items can be found on the product listing.

What are your current lead times?
Our lead times are usually between 3-5 working days from payment date. Please note, these may change throughout the year due to busy periods. Personalised products will occur longer lead times.

*Service update 12.09.22. We are currently experiencing a high volume of orders. Our current lead time is 2-3 weeks. We are working as quickly as possible to process all orders on a first come first serve basis. Please continue to place your orders and if you require further information, contact us on 01342 843843.*

What payment methods do you accept?
We accept most credit and debit cards, PayPal, telephone payment and payment by BACs.


DELIVERY

When will I receive my order?
You can request a delivery date at the checkout stage when placing an order.

*Service update 12.09.22. We are currently experiencing a high volume of orders. Our current lead time is 2-3 weeks.  Once your order is dispatched it will be delivered on a next day service for UK mainland.*

What courier will my order arrive with?
We use UPS couriers for all UK orders. For international orders, couriers will vary and a quote will be provided.

How much will my carriage cost?
Carriage cost in the UK is £10.00 (inc. VAT) for orders between £150-£200. For International shipping, a quote will be provided.


PRODUCTS

Do you offer personalised or bespoke service?
We offer personalisation on a selection of our products and you see our full range here.

If you would like to request a bespoke design, please fill out our contact form or email [email protected].

Please note: Due to the busy festive period, our bespoke services will be restricted between October and December. Bespoke requests via email may still be made during this time and a member of our design team will be in touch with current lead times.

Can I re-sell Artcuts trade products on e-commerce marketplace websites such as eBay and Amazon?
No, we do permit any of our customers to re-sell Artcuts trade products on eBay or Amazon. Any attempt to list our products on such sites will be a violation of our terms of conditions and will result in a closure of account.

Can I list Artcuts trade products on my own website?
All customer’s can sell Artcuts’ trade decorations on their own website. Please provide details of your website on your application and we shall add you to a list of our stockists.

How are products packaged?
All products are provided loose with a swing ticket. Small accessories such as magnets, key rings and brooches are supplied in cello bags with an Artcuts backing card. Stock supplied for merchandising units are supplied in cello bags with a Artcuts backing card. Upon request, decorations can also be supplied in cello bags with an Artcuts backing card.

Are products barcoded?
Products can be barcoded upon request. All barcodes are supplied with a swing ticket for you to attach your own information.

 

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