Returns where goods are faulty/damaged:
Please email [email protected] to inform us of any faulty/damaged goods to be returned to Artcuts, quoting your order number. You must inform us within 10 working days on receipt of goods.
The cost of collecting or returning faulty goods to us will be paid by Artcuts. All refunds or re-credits will be undertaken within 14 days of notification of return.
We try to select and package the goods as well as possible to ensure they arrive in good condition. However, if the goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate.
Unless the goods are faulty or damaged, we are unable to accept cancellations or returns on personalised or bespoke products.
You must notify us immediately if you decide to cancel your order preferably by email at [email protected] and quote your order number.
Goods: The time limit for notification of cancellation of your order is 5 working days after placing the order. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation after this time as the goods may already have been dispatched. In these cases the goods will need to be returned to us. You must ensure that the goods are returned to us at our address given above at your cost immediately by courier in good condition and unused.
Services: The time limit for notification of cancellation is 5 working days from the day you ordered and paid for the services unless you have requested us to commence the services before the expiry of this period in which case the cancellation period expires when we begin providing the services to you.
Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 14 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the goods or the services, as applicable.
If you cancel a contract on this basis and you do not return the goods to us, we may recover the goods and charge you for the costs we incur in doing so. Similarly, if you return the goods at our expense, we may recover that expense from you.
A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen’s Advice Bureau or Trading Standards Office.